Thursday, June 02, 2005

Call centers need good management Duh

Been reading the blogs over at call center purgatory, can honestly say I have been in management in such places before, moved on as quick as I could. Now run my own call center, like to think I do okay. Just wanted to say not all call centers are created a like.

27 Comments:

Blogger The Supervisor said...

I guess you'll have to post about it, and we'll see.

I'm sure my director, before she quit, thought the same thing.

She was wrong. ;)

5:47 AM  
Blogger thebossman said...

I like to say I do a good job, too. You'll still have some employees who will never be happy, no matter what you do for them, or at least thought you are doig for them.

Weclome to the world of blogging. It's a good exercise to get your thoughts formulated and a lot of times you'll get new ideas from your readers!

7:05 AM  
Blogger fido said...

Been there done the callcentre thing, forget that for a laugh.

Best thing I ever did was resign my ass.

12:44 PM  
Blogger James said...

Here's a list of call centre blogs if you're interested!

http://workblogging.blogspot.com/2005/06/call-centre-blogs.html

James

1:58 PM  
Blogger CallGirl said...

Why don't you tell us a little bit about your call center, and how things are run there? What makes it different/better?

9:02 PM  
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Blogger marissa said...

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5:01 PM  
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11:47 AM  
Blogger LIVE CREATIVE (Alison) said...

sure, be on management... and you might enjoy it... but put yourself back on the phones, and that's a whole other matter...

it's really, a prison, with stats that stranglehold you and the never-ending beep and incessant noise in your ear, and you have no choice in the matter.

an assault.
within a prison.
i say!

one more week and then my career in call centres is up. never to step foot in one ever again.

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Great read on "Call centers need good management Duh". Hope you dont mind me dropping a few comments although I was actually looking for inbound call center info on the net.
Am glad I didnt immediately click away...you do have some good stuff and I enjoyed reading them. You know ...I need your kind of inspiration to write all those blogs...and maybe one day I would find some.
Meanwhile got to get back searching for stuff on inbound call center... and dreaded director, keep doing what youre doing. Hmm must remember to bookmark your page.. Cheers :))

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7:27 PM  
Blogger Kenneth said...

Great post! Call centers, and outsourcing for that matter, needs good management. They need to provide management service like legal administrative assistant and the likes. It's just a matter of choice.

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